The Federal Communications Commission announced it will accept comments on a plan to establish performance goals and service quality metrics to evaluate the efficacy of the video relay service (VRS) program, as well as to address the incidence of “phony” VRS calls. The federal government reimburses certain fees for sign-language interpreters incurred by users of VRS services, but the program has led to scamming and some criminal arrests. Comments are due by April 24, 2017.

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